Terms & Conditions

1. Detailed description of goods and/or services
Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. is a business in the craft beer industry that produces, packages and sell craft beer directly to consumers.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 business days and delivery confirmed by way of electronic waybill number from courier service selected.
Orders are dispatched daily Monday to Friday 09:00 – 17:00 (South African public holidays excluded). All orders are specially packaged to ensure they arrive safely at their destination. We do not deliver on weekends or public holidays.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. is subject to availability. In cases of unavailability, Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
5. Customer Privacy policy
Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Matsumi Holdings (Pty) Ltd. based in South Africa trading as Pause Beer Co. with registration number 2020 / 098961 / 07 and Michelle Erasmus (Director).
14. Matsumi Holdings (Pty) Ltd t/a Pause Beer Co. contact details
Produced and packaged under contract at:
At Hops End (Pty). Ltd
Modderfontein Reserve
Email: info@pausebeer.co.za